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Cancellation 

Cancellation

switch to a 1 year contract

Switch To A 1 Year Contract

Please complete the form below to switch your current Month-to-Month or Renewal Membership to a 1-Year Contract.

  • No enrollment fee will be charged again

  • Your annual fee date will remain the same

  • Your monthly rate will be reduced to $49.99 + tax, effective on your next billing cycle

Switch to 1 year contract

Billing

Billing

Before submitting a ticket, please open your GymMaster app, go to My Account > Billing History, and take a screenshot of the charge you're disputing. Upload the screenshot using the form below.


Here are some of the most common fees you might see:

  • Maintenance Fee: A $50 annual maintenance fee billed 90 days after joining. (This will appear in addition to your regular monthly fee.)

  • Ineligibility Fee: A $50 fee for allowing access to someone who is not eligible to use the facility.

  • Gym Etiquette Fee: A $20 fee for not re-racking weights or leaving equipment/mess behind.


If you’ve reviewed your charges and still believe there is an issue, please proceed to submit a ticket below.

Billing

Freeze

Freeze

Annual Commitment Membership:

  1. Memberships cannot be frozen during the initial 12-month commitment. Once your contract renews after the first year, you may freeze your membership as needed.

  2. Exceptions may be made for medical reasons. If you are unable to exercise due to an injury, you may freeze your membership by providing a signed doctor’s note that states the length of time you are unable to use the gym. (Note: The doctor’s office may be contacted for verification.)

  3. The amount of time your membership is frozen for will get tacked on to the end of your 12 month commitment

Month-to-Month Membership:

  • You may freeze your membership at any time for a fee of $5 per month during the freeze period.

  • The minimum freeze time 30 days.

  • Your annual fee of $49.99 plus tax will still go through, regardless of the account being frozen

Freeze Date
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Unfreeze date
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Freeze
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